IT, Operations Manager

Information Technology (140) · Seattle, Washington
Department Information Technology (140)
Employment Type Full-Time
Minimum Experience Manager/Supervisor



Chinook Therapeutics is a clinical-stage biotechnology company developing precision medicines for kidney diseases. Chinook’s product candidates are being investigated in rare, severe chronic kidney disorders with opportunities for well-defined clinical pathways. Chinook’s lead program is atrasentan, a phase 3 endothelin receptor antagonist for the treatment of IgA nephropathy and other proteinuric glomerular diseases. BION-1301, an anti-APRIL monoclonal antibody is being evaluated in a phase 1b trial for IgA nephropathy. In addition, Chinook is advancing CHK-336, an oral small molecule LDHA inhibitor for the treatment of primary hyperoxaluria, as well as research programs for other rare, severe chronic kidney diseases.


Chinook is building its pipeline by leveraging insights in kidney single cell RNA sequencing, human-derived organoids, and new translational models, to discover and develop therapeutics with differentiating mechanisms of action against key kidney disease pathways. Chinook trades on Nasdaq under the ticker symbol KDNY and has locations in Vancouver, BC, Seattle, WA and Oakland, CA.


The IT Operations Manager oversees and directs the day-to-day activities of Chinook’s information technology (IT) department, ensuring that systems, services, and infrastructure are functioning reliably and securely.  This role is responsible for the effective and efficient operational support of all internal and third-party managed IT systems and services used to support all business processes across the enterprise. The Manager will have a diversified background of core IT systems/application experience with excellent customer service skills and be an adept leader of people.  The Manager is also responsible for operational service management processes to ensure the delivery of quality and efficient IT solutions.


Responsibilities include:

  • Oversee and provide leadership to the Helpdesk team.
  • Responsible for the support and maintenance of all core IT enterprise systems (on premise systems/servers, anti-virus and backup software, and cloud SAAS applications).
  • Participate in the implementation of core IT systems and applications such as email security and mobile device management.
  • Customer and service focused with strong IT operations acumen to deliver exceptional internal customer experience by ensuring timely, professional, effective IT solutions to end users.
  • Drive continuous growth in the Helpdesk team through coaching, goals setting, performance management, and training.
  • Participates in technical support of end users as necessary and serves as a tier II escalation contact for the Helpdesk team.
  • Oversees training and development of the team and end users, while fostering a healthy learning environment.
  • Oversee and monitors incoming trouble ticket queues for issues requiring escalation or prioritization.
  • Manages testing and deployment of software update packages for core IT systems and applications.
  • Participate in the development of a disaster readiness/backup and restore plan for business continuity.
  • Responsible for documenting IT procedures and SOPs for the internal IT team and for GxP and SOX compliant processes and procedures.
  • Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives.
  • Responsible for procuring and tracking of IT assets, and licensing.

Education, Experience, and Skills:

  • Bachelor's degree in computer science, MIS or related field, or equivalent work experience 5-7 years or more years of experience in IT service management.
  • 3-5 years demonstrated experience in the supervision of a team supporting end-user technology.
  • Excellent written and verbal communicators, with the ability to communicate technology concepts with team members, management, and end users throughout the organization.
  • Proficient in Microsoft technologies such as Windows operating systems and Office 365 suite of applications.
  • Experience supporting anti-virus, backup, and email security applications such as Sophos, Druva, and Mimecast.
  • Experience supporting ERP systems such as MS Dynamics products.
  • Experience supporting regulatory compliance systems (GxP and SOX)
  • Ability to work independently and as part of a team.
  • Life Sciences experience a plus.
  • Familiarity with ITIL framework and disciplines plus.

Chinook is an Equal Opportunity Employer, and we prohibit discrimination or harassment of any kind.  We are committed to fostering an environment where ALL people are welcome and supported.  We respect and value different experiences and viewpoints.  We act respectfully toward one another and embrace diversity of people and ideas. Having a diverse workforce made up of team members who bring a wide variety of skills, abilities, experiences, and perspectives is essential to our success. Creativity and innovation flourish in an environment of openness, inclusion, and mutual respect.

Thank You

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  • Location
    Seattle, Washington
  • Department
    Information Technology (140)
  • Employment Type
  • Minimum Experience