IT Helpdesk Technician

Information Technology (140) · Seattle, Washington
Department Information Technology (140)
Employment Type Full-Time
Minimum Experience Experienced

Company:

 

Chinook Therapeutics is a clinical-stage biotechnology company developing precision medicines for kidney diseases. Chinook’s product candidates are being investigated in rare, severe chronic kidney disorders with opportunities for well-defined clinical pathways. Chinook’s lead program is atrasentan, a phase 3 endothelin receptor antagonist for the treatment of IgA nephropathy and other proteinuric glomerular diseases. BION-1301, an anti-APRIL monoclonal antibody is being evaluated in a phase 1/2 trial for IgA nephropathy. In addition, Chinook is advancing CHK-336, an oral small molecule LDHA inhibitor for the treatment of primary hyperoxaluria, as well as research programs for other rare, severe chronic kidney diseases.

 

Chinook is building its pipeline by leveraging insights in kidney single cell RNA sequencing, human-derived organoids, and new translational models, to discover and develop therapeutics with differentiating mechanisms of action against key kidney disease pathways. Chinook trades on Nasdaq under the ticker symbol KDNY and has locations in Vancouver, BC, Seattle, WA and Oakland, CA.


Position:

 

The IT Helpdesk Technician’s main objective is to provide IT service excellence that enables all staff to get the most value out of their information technology while preserving and enhancing the IT standards and practices of the organization. The IT Helpdesk Technician is responsible for supporting the IT functions for staff across all Chinook offices, with the primary responsibility in supporting the Seattle office. The Technician will partner with managed IT support providers to ensure quality and timely delivery of IT services. This role will also provide support for the installation, configuration, maintenance and support of laptops/desktops, virtual machines, copiers/scanners, and other office equipment. This position is not remote and based in our Seattle office.

 

Responsibilities include:

 

  • Provide day-to-day IT support to local and remote offices end users.
  • Partner with managed IT support providers to ensure issues and ticket requests are addressed and resolved timely.
  • Analyze, monitor, troubleshoot, research, and resolve complex computer issues.
  • Manage and maintain computer asset inventory including software licenses.
  • Work closely with IT management to develop SOPs to streamline IT processes.
  • Participates in the identification, troubleshooting and resolution of incident, problem, and change management processes of validated (or lab systems) systems and facilitates all applicable communications surrounding established processes.
  • Assist with the onboarding/offboarding processes and procedures including new account management, application administration and computer deployments.
  • Creating and maintaining detailed IT systems documentation.


Education, Experience, and Skills:


  • Three or more years of helpdesk support and/or systems administration, with at least 1-2yrs of desktop experience
  • Highly experienced with Office 365, Active Directory and Azure AD
  • Working knowledge of PC software including AWS Workspaces, Windows operating systems, Office 365 applications, anti-virus, and remote assist software, etc.
  • Broad knowledge of PC workstation hardware.
  • Experience administering and supporting conferencing technologies i.e., Zoom and Microsoft Teams.
  • Experience supporting mobile devices (iOS & Android).
  • Strong technical aptitude with proven organizational, problem-solving, prioritization, and time-management skills with great attention to details.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Exemplary customer service skills with the ability to communicate at all levels across the organization and in different time zones.
  • Self-motivated, adaptable, and ability to multi-task and work in a fast-paced and changing environment.
  • CompTIA+ and or related certifications preferred.
  • Experience working in biotechnology field a plus.
  • Experience and understanding of FDA 21CFR Part 11 a plus.
  • Experience and understanding of SOX compliance a plus.


Work Conditions:


  • Sitting, standing, or walking for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computer, servers, and peripherals up to 50lbs.



Chinook is an Equal Opportunity Employer, and we prohibit discrimination or harassment of any kind.  We are committed to fostering an environment where ALL people are welcome and supported.  We respect and value different experiences and viewpoints.  We act respectfully toward one another and embrace diversity of people and ideas. Having a diverse workforce made up of team members who bring a wide variety of skills, abilities, experiences, and perspectives is essential to our success. Creativity and innovation flourish in an environment of openness, inclusion, and mutual respect.

Thank You

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  • Location
    Seattle, Washington
  • Department
    Information Technology (140)
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced