IT Helpdesk Lead

Administration (100) · Vancouver, British Columbia
Department Administration (100)
Employment Type Full-Time
Minimum Experience Experienced



Chinook Therapeutics is a clinical-stage biotechnology company developing precision medicines for patients with kidney diseases. We apply our proprietary research platform to discover and develop therapies with novel mechanisms of action in key kidney disease pathways. Our development focus is on rare, serious disorders with clear unmet medical needs and well-defined clinical development opportunities. Our lead program, atrasentan, is a potent and selective, small molecule inhibitor of the endothelin A receptor that is planned to move into a phase 3 registrational trial for IgA nephropathy and a phase 2 basket trial for glomerular diseases, in 2021. We are advancing BION-1301, an anti-APRIL monoclonal antibody, in an ongoing phase 1b trial for IgA nephropathy, and CHK-336, an oral small molecule LDHA inhibitor for primary hyperoxaluria, towards trial initiation in 2021. Our pipeline also includes several additional preclinical programs at the validation and lead optimization stages, and we continue to actively evaluate business development opportunities around early and late-stage clinical assets in kidney disease. 


Chinook completed the third quarter of 2020 with over $290 million in operating capital and trades on Nasdaq under the ticker symbol, “KDNY.”  The company has locations in Vancouver, BC, Seattle, WA and Berkeley, CA.




The IT Helpdesk Lead's main objective is to provide IT service excellence that enables all staff to get the most value out of their information technology while preserving and enhancing the IT standards and practices of the organization. The Helpdesk Supervisor is responsible for leading the IT support function for staff across all Chinook offices, with the primary responsibility in supporting the Vancouver office.  The successful candidate will partner with managed IT support providers to ensure quality and timely delivery of IT services. This role will also provide support for the installation, maintenance and support of servers, network equipment, lab machines, copiers/scanner and other office equipment located in the Vancouver office.  This position is based in our Vancouver, BC, office.


 Responsibilities include:


  • Provide day-to-day IT support to local and remote offices end users.
  • Partner with managed IT support providers to ensure issues and requests are addressed and resolved timely.
  • Work closely with IT management to develop SOPs to streamline IT processes.
  • Participate in the identification, troubleshooting and resolution of incident, problem, and change management processes of validated (or lab systems) systems and facilitates all applicable communications surrounding established processes.
  • Oversees the onboarding/offboarding processes and procedures including new account management, application administration and computer deployments.


Education, Experience, and Skills:


  • Bachelors' degree in a related field with 3-5 years of helpdesk support and/or systems administration experience, or equivalent combination of education and experience 
  • Experience supervising help desk staff and/or overseeing external vendors
  • Highly experienced with Office 365, Active Directory and Azure AD
  • Working knowledge of PC software including Microsoft server and workstation operating systems, Office 365 applications, anti-virus, and remote assist software, etc.
  • Broad knowledge of PC workstation hardware
  • Experience administering and supporting conferencing technologies such as Zoom, Teams and WebEx.
  • Experienced supporting mobile devices (iOS & Android)
  • Strong technical aptitude with organizational, problem-solving and time-management skills
  • Excellent interpersonal skills with the ability to communicate at all levels across the organization
  • Self-motivated, adaptable and ability to multi-task and work in a fast-paced and changing environment
  • CompTIA+ and or related certifications preferred
  • Experience working in biotechnology field a plus
  • Experience and understanding of FDA 21CFR Part 11 a plus
  • Experience and understanding of SOX compliance a plus



Chinook is an Equal Opportunity Employer and we prohibit discrimination or harassment of any kind.  We are committed to fostering an environment where ALL people are welcome and supported.  We respect and value different experiences and viewpoints.  We act respectfully toward one another and embrace diversity of people and ideas. Having a diverse workforce made up of team members who bring a wide variety of skills, abilities, experiences, and perspectives is essential to our success. Creativity and innovation flourish in an environment of openness, inclusion, and mutual respect.

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  • Location
    Vancouver, British Columbia
  • Department
    Administration (100)
  • Employment Type
  • Minimum Experience